Customer Service
In the unrelenting pursuit for timeless beauty and infinite lavishness, Premier by Dead Sea goes above and beyond conventional skincare to fight all signs of aging at its source.
Our luscious high end skin care lines embrace plant based stem cells with nutrient rich creams, fact acting serums and marvelous advanced treatments that work together with unparalleled results. This commitment to exceptional skincare has made Premier by Dead Sea the choice of the world`s most selective men and women.
We absolutely love to hear from our customers so please call us to speak to one of our expert skin care consultants.
Contact Us
Monday - Thursday: 9am - 6pm EST
Friday: 9 am - 4pm EST
1-404-492-8133 Ext 105
Toll Free: 1-855-360-0650
24 hours per day , 7 days per week.
Emails sent on the weekend will be returned on the next business day.
CHAT - currently unavailable
Monday - Friday 9am - 6 pm EST
My Order
How can I track my order?
How are the orders processed?
Most orders are processed within two business days of the order being placed, and we provide shipping and tracking information once processing is complete International shipping is available.
Please refer to our "Standard Shipping Details" for more information. *All purchases are subject to credit card authorization prior to processing. Only authorized purchases will be processed and shipped*
How do I redeem an promo code?
To apply your code:
- Add product(s) to the shopping bag and enter your shopping cart.
- Click the coupon code button and enter the code.
- Apply coupon.
- The discount should be applied. Once the discount is taken, proceed with the checkout process.*
What if I want items that are unavailable or out of stock?
We sincerely apologize should you ever run into that inconvenience. If an item selected is out of stock at the time of your order, you will be notified via email and given an estimated date of shipping.
How do I cancel my order?
We completely understand and we are more than happy to assist you.
Please call or email us to cancel your order.
[email protected]
Monday - Friday 9am - 6 pm EST
1-404-492-8133 Ext 1005
Toll Free: 1-855-360-0650
Returns
How do I return items from PremierDeadSea-Usa.com?
Any exchanges will be processed in the same way as the original point of sale.
If you purchased your items at a store, an exchange can be processed from that location.
To return unopened product purchased via Premier Dead Sea, a Return Merchandise Authorization (RMA) must be issued before a return can be processed.
Please call or email us and we will be happy to assist you.
Email: [email protected]
Toll Free: 1-855-360-0650
Phone: 1- 404-492-8133
Please send the unopened product(s) along with your full contact information and RMA to the following address:
Premier North America Inc.1885 Beaver Ridge Cir, Suite A
Norcross, GA 30071
We will refund your credit card minus shipping and handling charges.
Returns typically require 10 business days for processing once received by our warehouse. The cost to return items to Premier North America is the responsibility of the customer.
Premier North America does offer exchanges for any unopened products that have been purchased through our website. Please contact our customer service representatives for additional information.
Toll Free: 1-855-360-0650 Phone: 1- 404-492-8133
My products arrived damaged, what can I do?
Our customer service representatives will be happy to assist you and arrangements to provide a replacement for you.
Please call us at 1-404-492-8133 or 1-855-360-0650
or email [email protected].
General
Privacy Policy Term and Conditions
Intellectual Property
Third Party Links
Company history
Premier is a high-end skincare and cosmetics manufacturer. One of the leading skincare companies in Israel, Premier owns a 50,000 SQF (5000 SQM) sized plant and laboratory that specializes in taking nature's wisdom, the highest technology, and the benefits that both can do for skin.
Premier's laboratory is one of the leaders in treating aging skin, with each step in development under strict quality control and rigorous formulating. Premier products are top of the line, based on minerals from the Dead Sea in Israel and desert plants that are blessed with therapeutic benefits for skin.
Premier only accepts the highest standards of production and quality control. All products are ozone-friendly, made with recyclable materials ,and nothing is animal tested.
Working internationally, Premier has set up warehouses and offices in the Netherlands and other European locations, and the distribution center in the USA is located in Atlanta, GA (home of the world's busiest airport.)
Premier products are sold all over the world, being available in Canada, the Americas, Europe, East Asia, and South Africa.
While located all over the world, Premier has also received international recognition. Premier's skincare lines and collections have won countless awards on the patented formulas and results that they cultivate.
Become a Distributor
My Profile
My Account
As a registered member of PremierDeadSea-Usa.com, you will be able to enjoy benefits that include faster and easier checkout, exclusive shopping and sampling offers that are coming soon!
Fast checkout: By storing your billing and shipping information, Premier Dead Sea can make your shopping experience quicker and easier.
Exclusive Offers: Products, samples, and shipping offers reserved just for Premier Dead Sea.
News: By signing up to receive Premier Dead Sea news, you are among the first to receive promotions, secret sales, and news about featured lines or products.
HOW TO REGISTER
To register and create your member profile, please click here and fill out the requested information. By registering, you can take advantage of exclusive shopping offers, new product launches, special sampling programs and much more. To learn more about all of our exclusive membership benefits, click here.
Account Terms and Conditions
Please do not register if you are younger than eighteen years old. When you create an account, you will have a username and password.
With an account, you are responsible for the following:
Maintaining confidentiality of the account information such as your username, password, email address, home address, and/or payment information Keeping all information (shipping address, payment information, phone number) complete, accurate, and up-to-date.
All and any activities that occur on your account with your username/password
If you are accessing and using an account on someone else`s behalf, you represent that you have their authority to do so. With their authority,
that person is the principal to all Terms and Conditions provided herein. You also represent that you do not have such authority to be bound to these
Terms and Conditions and that you accept liability for consequences caused by any wrongful use of the site or content resulting from such access or use.
We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms and Conditions are violated or if we decide, in our sole discretion, that it would be in PremierDeadSea-usa.com best interests to do so.
My Privacy
To keep your information safe, we use Authorize.Net to process all credit card transactions.
Authorize.Net is a payment gateway service provider that allows us to accept credit card payments through our website in a manner that is safe and secure for your customers.
All customer information is secure and not given to third parties for any reason
FAQ
Why does the Dead Sea have such a unique healing ability, more than other seas or oceans?
Although the Dead Sea cannot sustain any life form, treatment with the Dead Sea elements is uniquely acclaimed for nourishing the skin, easing rheumatic discomfort, activating the circulatory system and relaxing the nerves.
Compared to the 3% salt content of ordinary sea water, the Dead Sea has a 32% salt content level with a relatively high concentration of minerals such as magnesium, calcium, bromide and potassium. Its very high density enables the body to float effortlessly.
Did Cleopatra really bathe in the Dead Sea?
Some even speculate that because the Romans commanded the Dead Sea region, Marc Antony was a means to an end for Cleopatra's unrelenting desire for eternal youth and beauty.
At Cleopatra's command, pharmaceutical and cosmetic factories were built in the region to capture the beauty benefits of the therapeutic Dead Sea minerals and mud. The remains of these buildings can still be seen today at Ein Bokek and Ein Gedi.
Where are your products made?
Dead Sea Premier's skin care lines are scientifically developed by top dermatologists and chemistry professors specializing in anti-aging methods.
Has Premier Dead Sea won any national or international awards?
Our most recent US award was by Cosmopolitan Magazine in 2013. (Click to see Award page)
I have seen some of your products on other websites. Are they the same products?
Please be aware of your purchases one other websites that may sell non-genuine Premier Dead Sea products.
A possible indicator of a damaged, non-genuine item is a low price point. The products purchased from unauthorized websites could be expired, counterfeit, and/or housed in unregulated warehouse conditions.
Damaged skin care products may have irreversible and detrimental effects on your skin.
I ordered an entire line of products but I am unsure of the application order. How can I get some guidance?
Please feel free to call us or email our skin care consultants.
Email: [email protected]
Phone: 1-404-492-8133
Toll Free: 1-855-360-0650
Why do some of our Premier products contain mineral bars?
All of our skin care products are concentrated and contain as many organic active ingredients as possible.
In order for the elite products to penetrate your skin well, your skin must be properly prepared and the mineral bar greatly assists with that process.
Our elite mineral bar provides multiple functions:
- Cleansing of the skin
- Preparation of the skin to receive the serum and/or cream
- The use of the mineral bar help release the product's active ingredients
- Gentle exfoliating action
What is the difference between a serum and a moisturizer? And why would I need both?
When using a serum/moisturizer set, use the serum first. Apply it onto your skin in upward motions and allow it to dry. Then, "seal" in the serum with the moisturizer.
The serum will nourish your skin and unlock all of the beneficial properties of the moisturizer.
It is suggested that you use a eye serum and a facial serum with your eye cream and face moisturizer.
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