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Home > Customer Service

Customer Service

 In the unrelenting pursuit for timeless beauty and infinite lavishness, Premier by Dead Sea goes above and beyond conventional skincare to fight all signs of aging at its source.

Our luscious high end skin care lines embrace plant based stem cells with nutrient rich creams, fact acting serums and marvelous advanced treatments that work together with unparalleled results. This commitment to exceptional skincare has made Premier by Dead Sea the choice of the world`s most selective men and women.

We absolutely love to hear from our customers so please call us to speak to one of our expert skin care consultants.

Contact Us

Call

Monday - Thursday: 9am - 6pm EST

Friday: 9 am - 4pm EST

1-404-492-8133 Ext 105

Toll Free: 1-855-360-0650

Email

[email protected]

24 hours per day , 7 days per week.

Emails sent on the weekend will be returned on the next business day.

Chat
 

CHAT - currently unavailable

Monday - Friday 9am - 6 pm EST

My Order

How can I track my order?

Once your order is placed, our processing office will send you an email with the order details and the shipping information with the tracking number. Should you not receive an email after placing an order, please call us at 1-404-492-8133, ext 1005.

How are the orders processed?

Orders are processed and shipped on business days only - Monday through Friday, excluding major holidays.
Most orders are processed within two business days of the order being placed, and we provide shipping and tracking information once processing is complete International shipping is available.
Please refer to our "Standard Shipping Details" for more information. *All purchases are subject to credit card authorization prior to processing. Only authorized purchases will be processed and shipped*

How do I redeem an promo code?

Each promo code is case sensitive. To ensure that you'll receive your discount, enter it in the way it appears.
To apply your code:
 
  • Add product(s) to the shopping bag and enter your shopping cart.
  • Click the coupon code button and enter the code.
  • Apply coupon.
  • The discount should be applied. Once the discount is taken, proceed with the checkout process.*
*Note: If the discount code is not working, please contact customer service for assistance.

What if I want items that are unavailable or out of stock?

Due to high demand, there are times where many of our items quickly sell out.
We sincerely apologize should you ever run into that inconvenience. If an item selected is out of stock at the time of your order, you will be notified via email and given an estimated date of shipping.

How do I cancel my order?

There may be plenty of reasons why you would wish to cancel your order.
We completely understand and we are more than happy to assist you.
Please call or email us to cancel your order.
[email protected]
Monday - Friday 9am - 6 pm EST
1-404-492-8133 Ext 1005
Toll Free: 1-855-360-0650

Returns

How do I return items from PremierDeadSea-Usa.com?

Premier Dead Sea offers a no-risk, 30-day money-back guarantee on products that have been purchased through our website.
Any exchanges will be processed in the same way as the original point of sale.
If you purchased your items at a store, an exchange can be processed from that location.
To return unopened product purchased via Premier Dead Sea, a Return Merchandise Authorization (RMA) must be issued before a return can be processed.
Please call or email us and we will be happy to assist you.
Email: [email protected]
Toll Free: 1-855-360-0650
Phone: 1- 404-492-8133
Please send the unopened product(s) along with your full contact information and RMA to the following address:
Premier North America Inc. 1885 Beaver Ridge Cir, Suite A
Norcross, GA 30071
We will refund your credit card minus shipping and handling charges.
Returns typically require 10 business days for processing once received by our warehouse. The cost to return items to Premier North America is the responsibility of the customer.
Premier North America does offer exchanges for any unopened products that have been purchased through our website. Please contact our customer service representatives for additional information.
Toll Free: 1-855-360-0650 Phone: 1- 404-492-8133

My products arrived damaged, what can I do?

If you receive a damaged item from Premier Dead Sea, contact us immediately.
Our customer service representatives will be happy to assist you and arrangements to provide a replacement for you.
Please call us at 1-404-492-8133 or 1-855-360-0650
or email [email protected].

Shipping

What are the shipping restrictions?

How much does shipping cost?

Do you ship to APO/FPO Boxes?

General

Privacy Policy Term and Conditions

Click Here to read our Terms & Conditions

Intellectual Property

All information and content on Premier Dead Sea-USA and all formatting (including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips), is the property of PremierDeadSea-Usa.com. All content owned by Premier Dead Sea is protected by United States and international laws, including laws governing copyrights and trademarks.

Third Party Links

We are not responsible for the content of any other websites linked to Premier Dead Sea-USA. Any third party links are for your convenience only and they have not been endorsed by Premier. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.

Company history

Dead Sea Premier Cosmetics Laboratory, Ltd. Was established in 1990 in Israel by the Hadan Group (est. 1979).
Premier is a high-end skincare and cosmetics manufacturer. One of the leading skincare companies in Israel, Premier owns a 50,000 SQF (5000 SQM) sized plant and laboratory that specializes in taking nature's wisdom, the highest technology, and the benefits that both can do for skin.
Premier's laboratory is one of the leaders in treating aging skin, with each step in development under strict quality control and rigorous formulating. Premier products are top of the line, based on minerals from the Dead Sea in Israel and desert plants that are blessed with therapeutic benefits for skin.
Premier only accepts the highest standards of production and quality control. All products are ozone-friendly, made with recyclable materials ,and nothing is animal tested.
Working internationally, Premier has set up warehouses and offices in the Netherlands and other European locations, and the distribution center in the USA is located in Atlanta, GA (home of the world's busiest airport.)
Premier products are sold all over the world, being available in Canada, the Americas, Europe, East Asia, and South Africa.
While located all over the world, Premier has also received international recognition. Premier's skincare lines and collections have won countless awards on the patented formulas and results that they cultivate.

Become a Distributor

Click Here to read the full details on becoming a distributor

My Profile

My Account

BENEFITS OF REGISTERED MEMBER
As a registered member of PremierDeadSea-Usa.com, you will be able to enjoy benefits that include faster and easier checkout, exclusive shopping and sampling offers that are coming soon!
Fast checkout: By storing your billing and shipping information, Premier Dead Sea can make your shopping experience quicker and easier.
Exclusive Offers: Products, samples, and shipping offers reserved just for Premier Dead Sea.
News: By signing up to receive Premier Dead Sea news, you are among the first to receive promotions, secret sales, and news about featured lines or products.
HOW TO REGISTER
To register and create your member profile, please click here and fill out the requested information. By registering, you can take advantage of exclusive shopping offers, new product launches, special sampling programs and much more. To learn more about all of our exclusive membership benefits, click here.

Account Terms and Conditions

You may choose to create an account at PremierDeadSea-usa.com if you are over eighteen (18) years of age.
Please do not register if you are younger than eighteen years old. When you create an account, you will have a username and password.
With an account, you are responsible for the following:
Maintaining confidentiality of the account information such as your username, password, email address, home address, and/or payment information Keeping all information (shipping address, payment information, phone number) complete, accurate, and up-to-date.
All and any activities that occur on your account with your username/password
If you are accessing and using an account on someone else`s behalf, you represent that you have their authority to do so. With their authority,
that person is the principal to all Terms and Conditions provided herein. You also represent that you do not have such authority to be bound to these
Terms and Conditions and that you accept liability for consequences caused by any wrongful use of the site or content resulting from such access or use.
We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms and Conditions are violated or if we decide, in our sole discretion, that it would be in PremierDeadSea-usa.com best interests to do so.

My Privacy

Premier Dead Sea does not retain credit card or personal information.
To keep your information safe, we use Authorize.Net to process all credit card transactions.
Authorize.Net is a payment gateway service provider that allows us to accept credit card payments through our website in a manner that is safe and secure for your customers.
All customer information is secure and not given to third parties for any reason

FAQ

Why does the Dead Sea have such a unique healing ability, more than other seas or oceans?

The Dead Sea is unlike any place on earth. It is one of the world's natural wonders, formed over millions of years at the lowest point on earth - 1378 feet below sea level.
Although the Dead Sea cannot sustain any life form, treatment with the Dead Sea elements is uniquely acclaimed for nourishing the skin, easing rheumatic discomfort, activating the circulatory system and relaxing the nerves.
Compared to the 3% salt content of ordinary sea water, the Dead Sea has a 32% salt content level with a relatively high concentration of minerals such as magnesium, calcium, bromide and potassium. Its very high density enables the body to float effortlessly.

Did Cleopatra really bathe in the Dead Sea?

Not only did Cleopatra bathe at the Dead Sea, but it is said that she went to great lengths and spared no expense to secure exclusive rights over the Dead Sea region.
Some even speculate that because the Romans commanded the Dead Sea region, Marc Antony was a means to an end for Cleopatra's unrelenting desire for eternal youth and beauty.
At Cleopatra's command, pharmaceutical and cosmetic factories were built in the region to capture the beauty benefits of the therapeutic Dead Sea minerals and mud. The remains of these buildings can still be seen today at Ein Bokek and Ein Gedi.

Where are your products made?

All of Dead Sea Premier's skin care lines are developed and manufactured in Israel.
Dead Sea Premier's skin care lines are scientifically developed by top dermatologists and chemistry professors specializing in anti-aging methods.

Has Premier Dead Sea won any national or international awards?

Premier is proud to hold the many titles and awards we have won both nationally and internationally.
Our most recent US award was by Cosmopolitan Magazine in 2013. (Click to see Award page)

I have seen some of your products on other websites. Are they the same products?

PremierDeadSea-usa.com is the only official US website for Premier Dead Sea.

Please be aware of your purchases one other websites that may sell non-genuine Premier Dead Sea products.
A possible indicator of a damaged, non-genuine item is a low price point. The products purchased from unauthorized websites could be expired, counterfeit, and/or housed in unregulated warehouse conditions.
Damaged skin care products may have irreversible and detrimental effects on your skin.

I ordered an entire line of products but I am unsure of the application order. How can I get some guidance?

We are positively delighted that you like our products and you ordered the entire line. Our products do work best when they are used as a complete set. We would be more the happy to answer any questions that you have.
Please feel free to call us or email our skin care consultants.
Email: [email protected]
Phone: 1-404-492-8133
Toll Free: 1-855-360-0650

Why do some of our Premier products contain mineral bars?

Some of our Premier products contain mineral bars and you may be wondering why.
All of our skin care products are concentrated and contain as many organic active ingredients as possible.
In order for the elite products to penetrate your skin well, your skin must be properly prepared and the mineral bar greatly assists with that process.
Our elite mineral bar provides multiple functions:
  • Cleansing of the skin
  • Preparation of the skin to receive the serum and/or cream
  • The use of the mineral bar help release the product's active ingredients
  • Gentle exfoliating action
Please follow the instructions that are provided with each product to achieve the maximum anti-aging results. \

What is the difference between a serum and a moisturizer? And why would I need both?

Premier serums are a highly active, concentrated form of skin care treatment.
When using a serum/moisturizer set, use the serum first. Apply it onto your skin in upward motions and allow it to dry. Then, "seal" in the serum with the moisturizer.
The serum will nourish your skin and unlock all of the beneficial properties of the moisturizer.
It is suggested that you use a eye serum and a facial serum with your eye cream and face moisturizer.

We are happy to answer any questions that you may have. Please call our expert skin care consultants from Monday – Friday, 9-6pm Eastern Standard Time with any questions including placing orders and skin care advice.

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  • FACE
    • Blush
    • Bronzer
    • Concealer
    • Foundation
    • Highlighter
    • Powder
    • Primer
  • FOUNDATIONS
  • LIP COLOR
    • Lip Color
    • Lip Gloss
    • Liquid LipColor
  • EYES
    • Eyes Liner
    • Eyes Make Up Remover
    • Eyes Shadow
    • Mascara
  • CONTACT US
  • OUR STORES

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